WHAT DO I DO IF I RECEIVED THE WRONG GOODS?Īlthough we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance. WHY DID I ONLY RECEIVE PART OF MY ORDER?ĭon't worry! It's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. Please note Trosky Baseball is not responsible for stolen packages once delivered. We will email you as items in your order ship with a tracking number. The terms and conditions for returns will apply. Please visit the returns page if you wish to submit a return authorization once your order has been received. Therefore, we are unable to change or cancel orders. HOW DO I CANCEL OR CHANGE MY ORDER?Īs soon as you place your order, we begin processing it. Be sure to save your proof of postage until your return is completed. In total this entire process can take up to 14 business days. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days.
Our warehouse typically takes between 5-7 business days to process a return after being received.
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Please emailing support at Provide your full name an order number. You may return or exchange your order for a refund or replacement within 30 days of the purchase date. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim. With standard shipping, you should receive your order within 7-14 business days. HOW LONG WILL IT TAKE ME TO GET MY ORDER? Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.Ĭustomer is responsible for all shipping costs if seller is not at fault. Refunds are contingent upon inspection of item(s) once we receive it.Īgain you MUST contact us within 30 days if you intend to return ANY item back to our store. Items that are defective and shipped from or items that you did not order but received from Trosky Baseball will qualify for store credit or a cash refund. If an item is received damaged or is incorrectly shipped by Trosky Baseball, please contact Customer Support immediately. unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.must not be a special order or a custom order or.within 30 calendar days of the delivery date (after 30 days no returns are allowed).without showing signs of wear or damage in any way.Definition of new, unaltered and unused condition is: Items must be in "new, unaltered and unused condition". At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. We only accept returns for exchange or refund 30 calendar days after delivery of the product. Original sales receipt must accompany returns.
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